Find 20%

Why the banks IT systems more massive, with customers far away from talks about? The problem is after the WTO today, has become increasingly important. The client is too personal or banking Xianpinaifu, this paper presents the analysis.

--- In Wenzhou, Pan Peicong are second-generation family business. His father founded Pan Ting Yu Ting Yu Group, the Pan Peicong only 10 years old, now just over a thirty year old, she plays a role, general manager Yu Ting. Although in Wenzhou, but the Pan Peicong works a bit like a foreign professional managers, "all received mail, write mail, send mail, not phone calls." Pan Peicong some laugh at that.

---- Face paying visits to seek the views of the Wenzhou Bank Account Manager, Pan Peicong bluntly put forward their own ideas: "Bank of things faster than the speed, able to respond to customer needs in a timely manner. Are still too many links , can be optimized on the procedure? a lot of work on the Internet can do. a lot of basic information is the same, do not work every time when they are re-filled once, increase customer many additional burden. companies each year based on their own development shall be a plan to the bank with the bank in accordance with the section plans to allocate funds, so it is very specific and will not do useful work. banks should have a dedicated staff to help enterprises to establish a plan to use paragraph. "

Ting Yu Group ---- came to seek the views of customers of Bank of China Wenzhou Xiao-dong, deputy director of the Information Technology Division and the client manager Cai Yongzhi, they are just on the line for the CRM project customer dynamic data collection work.

Increasingly difficult customers satisfaction

---- Xiao-dong Yu Ting visited Wenzhou BOC Group is the quality customers, the most recent technical innovation is in talks regard to loans. Xiao-Dong Lin said with deep feeling: "As the second generation of entrepreneurs in Wenzhou, Pan Peicong generation of more knowledge than their parents, wider field of vision, wider communication, many people are reading the MBA. Their generation on the Bank of China more demanding customer service. "

---- As the world's 20 selected "healthy development of the city," the only Chinese city with more than 650 million people of Wenzhou, in 2001 GDP was 93.32 billion yuan, up 12.3%. Non-public economy accounts for more than 99%, which has accounted for 78% of family businesses. Wenzhou's economic miracle is no doubt commercial banks with unlimited business opportunities, the 17 domestic commercial banks have opened 15 branches in Wenzhou. Hong Kong banks had "more than rice shop" theory; actually use these words to describe the density of Wenzhou City Bank is not excessive.

---- Despite the Bank of China in Wenzhou has more than 70 outlets, and foreign currency deposits in 2001 reached 130 billion yuan, Bank of China in Zhejiang Province in the top ranking system, but with the Industrial and Commercial Bank of China in Wenzhou, the local building Bank, the Agricultural Bank and other competitors, but significantly down on the next wind. Xiao-dong boss, the current Bank of China, the Yuan Wenzhou dragon heart a little heavy, said: "In other places, four big state-owned commercial banks are 4 world, evenly matched. But not in Wenzhou, the other banks do not put you seriously to study the opponents do not include Bank of China. "

---- Yuen Long is in May 2001 appointed to Wenzhou, Shaoxing, Bank of China, he had worked for 20 years. Recalling the work in Shaoxing, he said: "This year, I engaged in Shaoxing Bank two big things. One is the 9001 quality system certification. In 9001 the system, rules and standards than President, not OK Long have the final say, but the standard have the final say. then one customer service center, April 16, 2000 launch of the banking system is the first of Shaoxing is also the first province Bank System. In Shaoxing, service The best science and technology is the best BOC. "It is these two initiatives to further enhance the Bank's own Shaoxing management and customer service.

---- Despite the domestic commercial banks have long put forward the concept of customer service, but will be posted on the wall slogans into actual operation, do not know how many times harder. To a question many customers repeatedly phone consultation Yao Da, some direct hit on the president room.

---- There is a party, a friend tells foreign customers the story of a hotel, Yuan Yong-dae enlightening. The friends often stay at a hotel for a business trip, is this hotel's high-quality customers. Once he came to the hotel front desk, the waiter told him that day, tour, not the room of; but waiter his name entered into the computer, the computer shows that he is the quality of this hotel customers, hotel staff immediately warm to send vehicles to transport him to the same standard of service to another furniture hotels. Yuen Long to the story and the solving of problems contact customer service, Bank of China together. The hotel's services, success lies in its background has a customer value management system that can clear the background to this client and customer spending behavior in the hotel information reflected in the computer screen, the hotel front desk attendant is based on customer value information corresponding to service him. This customer value information systems do not have Bank of Wenzhou, also want to do Yuen Long.

Yuen Long ---- had already learned that Guangdong Telecom's customer service center through the Call Center to resolve customer inquiries and complaints. Yuen Long that the introduction of Call Center is very effective as a competitive platform to use, so he began to be launched in Shaoxing Bank Call Center. He was positioned so the system several features: an address and receive customer inquiries and complaints; 2, from the customer inquiries and complaints which the current needs of the client what to improve products and to change the concept. System and the effect is good, but he feels the system is incomplete, can not solve all the problems of customer service. Later on the work of mobilization, he came to Wenzhou, Bank of China, but reside in the mind of this problem are often not consciously come out, and he also saw the widespread grass-roots bank also is an urgent problem.

---- From the practice of basic banking business, customer service channels are diverse, in addition to Call Center than there are human-computer dialogue, ATMs, as well as by business people face to face contact with customers. Although the front channels of contact with customers a lot, but these channels are managed by different departments, and the Bank of China Wenzhou no one has to provide a comprehensive customer service information. Not only front, back-end IT systems as there is information the same can not be integration. With a client, he may have in the Bank time deposits, demand deposits, and credit card, may also have loans and settlement, as these businesses are responsible for the different departments, the business sector there is no horizontal links can not be under the name of this client integrate all the data to provide a comprehensive statement of business, even a competent Yuen Long branch president of the overall work can not be a comprehensive customer data. The disadvantages of the various departments makes Bank of Wenzhou in determining the bias occurs when the customer value, it is difficult to provide a real service to meet customer needs. Yuen Long has received a customer complaint phone call from the field, this client through the credit card in the field was told his lack of balance in the bank's deposits, consumption can not be overdrawn, but the customers in Wenzhou Bank account on other sectors 800 million in deposits. This customer is very angry, thinking that even 20 thousand yuan will not be able to advance, Wenzhou Bank did not trust him, on the phone to Yuan Long made a meal of the fire.

---- Who is to blame in the end? Obviously no one can not blame the credit card department in the implementation of the Bank's rules and regulations, banks are not required to communicate between departments to customer data, business system design did not consider the inter-departmental sharing of customer data.

---- Fierce competition for the existing management system Yuanlong Ming Bai mistakes, is the existing business system design errors. However, the Bank of China, commercial banks in the Wenzhou area location, it is difficult to let him step by step to wait for top-down reform. He must choose from the Bank of China began to reform in Wenzhou, Wenzhou, only the reform have a chance to compete in the Bank of China in the processes. He then made the business character, management intensive, market-oriented objectives of the reform mechanism.

Under a large concentration of CRM

---- In summary, the Bank's business, there are loans to customers, customer billing contacts, as well as credit card. Can take the initiative to provide its customers are two types of data. First, loan customers, a good collection of such customer data, according to process, before the loans to learn a lot about the customer information, customers are sometimes afraid that the banks do not know him, he would take the initiative to provide a lot of information. Second, credit card, in the process of credit card customers need to fill out some forms. But in the original structure is not a comprehensive department to consider and manage customer data. If this thing to a customer service center, they are dedicated to collect and study the relevant customer data, this problem could be effectively addressed.

---- Became president after the Bank of China Wenzhou, Yuen Long began to deploy in areas under their jurisdiction to carry out this reform. "At that time we do not know what is CRM, but when we have such a demand. I gave it a name from the Customer Information."

Yuen Long ---- building "Customer Information" task to the Xiao-dong. Wenzhou University, graduated from the electronic counting, Xiao-Dong Lin has entered the Bank of China Wenzhou, a full 10 years. 10 years, he had the honor went through the system each time the Bank of China replaced: Bank of China in Zhejiang Province in 1996 to achieve a cash withdrawal; started in 1999, Zhejiang province-wide data set, the province set up three points Hangzhou, Shaoxing and Jinhua; starting from June 2002 data will be concentrated in Shanghai.

---- Data concentration is necessary, is also a trend, it does lead to the analysis for the upper decision-making data base; but the data also brought a large concentration of new problems that face the customer's primary bank, In the absence of data about customers, it is difficult to provide feature service. Large concentration of existing data models, obviously, "bank-centered" as a starting point, rather than "customer-centric" customer value and it can not be the interests of both banks, tend to be forgotten in the stress and standardization of service character, while emphasizing centralized decision making business differentiation forgotten. Xiao-Dong Lin reluctantly said: "Our banking law that commercial banks have the right to a floating rate based on customer needs, the interest rate is the best means of foreign banks, but we can not do. We have to go to Jinhua to change procedures or to Shaoxing do. do a modification is too much trouble. "

---- Xiao-dong was wondering, he thought: Why with the system of large banks and customers farther away than ever, customers increasingly slow response; this problem is not fighting at the grassroots level and bank customers caused by the subjective consciousness of managers, but by now such a large concentration caused by the mechanism. In the process of data centralization, and their customers has continued to lose. Xiao-Dong Lin wrote: "From understanding a client until he has business dealings with our bank, it is very difficult a process. Now account manager to go to visit customers, clients want him in charge of printing the information, but can not get the data. Major focus Basically, all customer data after row in the province, we do not see. I had told him that these large customers on hand to record the right information. the face of so many special service needs of clients, we can not wait. but could have been work done by technical means, and now only through manual means were. "

---- In fact, this is only one aspect, even if the system is able to get from the business customer data, only some fixed number of background data and transaction data, the value used to determine customer behavior data, customer credit data is not to take to the particular client manager and client in the course of their daily dealings with valuable information in the system can not be found. The reason is that when the design is from a business perspective, not from the customer point of view. Of course, not just Bank of China, the existence of such problems, all domestic commercial banking business system problem exists. For those who have not, and the development of business relations of Bank of China Wenzhou potential customer information, the system did not give it to consider not leaving a place, this part of the information can only be charged by the client manager own small book, or is the input to the computer in the document.

President is also the resources

---- What is good? Is suitable for their own good. The "suitable" conditions, including price, the current level of management, and client managers use the system and so on. Xiao-Dong Lin recognized that due to different objective basis, this CRM system can help-line where as long as the account manager on the line, the extra features will be a waste of investment. Bank of the problem, and some can be resolved through CRM, CRM can not solve some, and must be combined with the local situation. So not so much to do CRM, as it is doing a project to solve the problem. They have a number of CRM vendors at home and abroad had extensive contacts with the end of last year, Bank of China Wenzhou conducting comprehensive evaluation of the project after the technology company will Powerise Hydrangea thrown by Powerise science and technology as their primary bank tailored suits The CRM solution.

---- Start using the system, the effect of slowly revealed. Former account manager who often said to be visited Yuen Long to customers is important, I hope to visit with president. Yuan Long said: "The visit does not matter, it is should be. But you analyze the value of this client does not? The customer is not insisted I go? What the customer likes to hear the recent interest? I went to the customer after say what? "and the result is often, as president of client manager will do the job, President may come out to visit a small customer, but customers should visit the great been out in the cold. Yuen Long, said: "In fact, the president also resources, according to the maturity and value of customers, to allocate Bank resources." When he heard of Ting-Yu Lin Xiaodong, the value of the client group, he immediately arranged to Xiao-dong, to Ting Yu personally visiting a young general manager of Pan Peicong Group.

---- The face of foreign banks entering the domestic market for a new round of competition, many scholars have pointed out that the competition will be mainly in the lucrative field of those that fight for those who can bring 80% of profits to the bank 20% of high-end customers . Chinese residents in high-income groups, multinational joint ventures in China and part of the excellent private enterprise formed by China's high-end customer base, will be the domestic banks and foreign banks a positive exchange of fire between the "main battlefield." Published in the newspaper to see this speech, Yuen Long said with a smile: "20:80 empty of little value, the problem is we know that 20% do not know who is?"







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How to Maximize the Value of BPM

Business process management system provides the benefits are very large, however, to understand how business processes inherent complexity and dynamic nature of change is a very difficult challenge. In order to adapt to different environments, work processes are often evolving. When IT and business managers with the BPM technology into the ever-changing business processes, it is often difficult. Process users often seem to feel very strict workflow for binding, while IT managers are faced with process users would expect them to support the endless process exception handling.

BPM projects start, the firm usually started from a detailed flow chart, flow chart to depict the real work flow or business rules lead to different paths. Although the initial benefits of these flow chart for staff to understand the internal activities, but will increasingly complex with the task of constantly losing value. Moreover, the initial deployment process before the new rules and issues often arise suddenly. Therefore, we can see that because of the ever-changing, in fact we are always able to fulfill the flow chart.

To avoid these problems, many companies are adopting a new excavation method with adaptive processes. This approach allows the deployment of process automation and the definition does not require a complete flow chart. Adaptive development approach to explore the pre-compression of the process the workload. Business Process Management team is still planning process, including the actual content of the business and IT representatives. Business process expert team also work closely with: business process management personnel, business processes and rules of the environment and the impact of such detailed knowledge, while process experts in case of need, the definition of processes in real time to, work rules and to determine receiver. The team responsible for ensuring that process changes can be quickly adjusted to support the unique business needs.

This development method include the following elements of the concept of understanding:

Role of the work can be dynamically assigned to user defined functions.

Rule details the daily work process or the implementation of the logic expression of specific work.

Consecutive steps in the process of discrete tasks.

Form the user to complete work activities in a process of user interface.

Integration with existing application software processes the connection interface system (the trend is through the development of Web services, software or other similar activities to complete process integration.)

Process data model used in the core data.

From the business point of view, from the most flexible in accordance with the above-mentioned elements (roles) to the most can not change (data model) in the order, therefore, they reflect the IT and business logic between the distribution of responsibilities. IT systems infrastructure, and the development, implementation, coordination of technical aspects of management processes, such as data, forms and integration. Business Manager expert guidance through the process to manage the business part of the dynamic processes, such as work flow, rules, abnormal situations and user roles. Other elements (rules, procedures and forms) of responsibility for specific details on the process, the use of BPM products, the nature of the specific user environment technology and team may be very different.

Typical BPM development is usually required before the implementation of any automation to define in detail all the rules and resolutions. Adaptive methods need only a few find the time and energy on the dynamic details of the above processes, such as exception handling. Used to explore adaptive technology, IT systems can usually get to about 60% to 70% of the work of automated processing, but also for business managers to modify the process in the BPM technology. This business unit will be a greater mobility, but also allow IT departments have the energy to focus on higher level activities, rather than continuing the construction of model for the process.

Enterprises simply the flow of work and responsibility to adjust dynamically, without changing the definition of core processes. This is a key performance indicator BPM. Each of the BPM program elements should be independent of management, changing one will not lead to other changes. Each part may be used differently, in a different order, but they themselves will not change. This approach reduces the re-allocation of responsibilities for the management of change the level of risk.

BPM system exception occurs, can automatically adjust or advance notice process experts from the IT department without the need for additional development resources. Even if the BPM system does not have access to what will happen next or who will step operation, the work of information, but as the process is running, the system will detect changes in their own. In these cases, information is sent to the process experts go, he would use his and events on the business context of Zhi Shi Lai establish a rule Congerkeyi Xiangxishuoming what will happen next and will be given and why.

He once worked out the rules, will apply to the current situation. Since the rules have been identified can be used to determine in the future or routine assignments. As more exceptions defined by the process of identification of experts, the system will absorb these possible rules and routes so that virtually all activities can be carried out smoothly, no longer need to process the participation of experts. In this way, the complex process of treatment will not impede the development and implementation of BPM systems.

Note, some close to the BPM tag does not necessarily have to advertise the system functions we talked about earlier. Developer development tools may be in part or whole of the system transformation. Such cases, enterprises will find themselves actually run down the traditional development model BPM system.

By using this non-traditional development methods, a large mobile phone company benefited from BPM. They formed a team of 10 process, from 2-3 developers focused on traditional systems integration, but the main team members are business analysts, their rules, roles, work flow and reporting procedures, but is not responsible for the preparation of . Just more than two years, they released more than 40 applications support key business processes to solve all problems: from the management of contract performance to promote the Sarbanes - Oxley Act (Sarbanes-Oxley) compliance activities. Now they have a backlog of work is not on the application process for any minor modifications - these things will be their business analysts to quickly deal with - but the company's other departments want to share this experience, the need for new processes. In fact, almost everyone in the company are now in the use of BPM, while the evaluation system is also very positive. And talk to them, will be very clear that they recognize the use of traditional tools and methods of application simply can not get the achievements now.

Not entangled in the details of each work process, many companies use this new method to improve operational efficiency. The adaptive model enables enterprises to explore today benefit from BPM, processes need to be adjusted according to activity. Through the compression process to explore the time, to allow the process without programming changes, enterprises can get the most from BPM technology benefits.







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Internal outsourcing Yijianshuangdiao

If the IT department into the maintenance, implementation and planning, and many other complicated operations, it can not be special and fine, there is not only a waste of human resources, but also runs counter to the direction of corporate control costs. This need to outsource IT operations, IT systems can raise the professional level, but also reduce IT operating costs.

CIO functions largely not in the technical level, but in the management plane. If you only consider the system technology advanced, so that the system designed behind closed doors is not necessarily practical.

- Siemens (China) Co., Ltd. Communications Group CIO Li Fusheng

"IT outsourcing to the SBS within the system, we reduce costs, SBS has achieved profitability, this is a win-win situation." Ministry of Information Communications Group Chief Information Officer Fu-Sheng Li told reporters. Fu-Sheng Li is the first IT outsourcing business within the proponent, is a new system within the first beneficiaries of outsourcing.

Large number of Siemens Group as business, was sent to the "aircraft carrier" of the nickname. Aircraft carrier in China alone the medical, communications and power generation and a number of business groups, and under these groups, there are as many as dozens of operating companies. Such a large body, how agile response to Siemens business jet sea reefs?

Agile from a professional business. Promotion of internal division of labor, business by supporting the implementation of internal outsourcing, Siemens China Ltd. the ability to control their costs to an extreme. Since 2004, Siemens China communication within the group began its attempt to project the internal IT outsourcing goal is to make the original pool of all the various business groups of IT systems, to the immediate Siemens Ltd. Siemens Business Services Group ( Siemens Business Service, SBS) unified management. Under the new business division, each business group's IT department from the existing IT system maintenance, operations and planning departments to the planning and management into the main sectors; while SBS was all business groups to provide specialized IT maintain, and implement effective assessment.

Win-win situation, Siemens China Co., Ltd. is able to operate in outsourcing internal IT operations key to success. "My role is more and more involved in the management, while SBS will raise the professional level of IT systems to a higher level; two have done it more professional." Fu-Sheng Li says.

Driving forces: cost-cutting

In October 2003 as a communications group's CIO, Li Fusheng thinking about this question: "Communications Group is a seven or eight thousand people, hundreds of billion of sales a large group of Chinese companies in the Siemens account for a very important status. However, in communications products very quickly diluted profit era, how can the costs to a minimum, this is an important way companies can profit. "

In fact, the Department of Radiation to the host of information, the ranks of hundreds of people billion per year on running costs, is a great Chengben center, its cost-cutting Qian Li is equally great. "The same is to protect the mail server, might have to repeat the communication within the group, if taking into account the Siemens company, that such redundancies even more numerous. This is the place where mining cost."

Cost-cutting is not the CIO's own work, but "business is good or bad, and the interests of each sector are related, and this group now under the management system, IT departments into the maintenance, implementation and planning Many businesses, and can not do special and fine. not only a waste of human resources waves exist, but also to control cost and the direction is contrary. "

To control costs, Siemens is using the internal scale advantages of the various professional services within the outsourcing. This is not only in the IT sector, in factories and so on, are true. "Siemens has his own real estate company responsible for building factories, we use office space, must pay rent to it."

Therefore, the internal IT projects are outsourced to Siemens (China) Co., Ltd. under the Business Services Group (SBS) could legitimately enter into the idea of Radiation to. "SBS is in the department under the Chinese company responsible for maintaining IT systems, relatively small size. If you can the whole of China's IT projects are handed over to it to charge, then the department for its owner, this is definitely a sector to improve status and effectiveness. and no doubt various business groups to maintain operations out of the trivial. "

Radiation to the beginning concepts and ideas have a win-win for lay behind the success of internal outsourcing a hint. "SBS was the person from Beijing to Shanghai, the two sides about 10 times, a consensus that this is a good thing for both sides. And this is for the Communications Group, out of a huge expenditure. Group boss support such a plan. "

Radiation to explain why the internal outsourcing, rather than outsourcing to an outside firm De reasons, "It's inside Cunzaigoutong and workflow Wen Ti. Within the company is familiar with Siemens workflow and do not exist Taiduoxinxi Anquanfangmian the risks, Wu Yi Bi outside Many companies want to be assured. "

"The key is Siemens IT system requirements on the strict requirements to accept Siemens company, is not so easy to find."

After IT outsourcing, according to SBS Communications Group and the agreement, each year the cost of IT departments will be reduced year by year according to a certain percentage of the first year of decline reached 20%. The SBS scores of people from a small sector gradually upgraded to a large contingent of hundreds of people.

Fu-Sheng Li said, "cost-saving effect is obvious, the future of Siemens (China), this model will be extended to other groups."

Key words: communication, win-win

Win-win situation is easier said than done. Are both highly qualified professional team, or even the majority of staff is the original IT departments the Communications Group, SBS will be able to do so successfully, year in and year IT cost? Remove scale caused by scale, "good communication is the successful first step in advance." Fu-Sheng Li said.

In the past, IT departments spending Communications Group as much as a billion dollars a year, according to the agreement, the implementation of IT outsourcing in the first year, thousands of thousands of dollars to achieve savings, This was still a small sector of the SBS, how can we do ? As a user of the communications group, how can we believe that SBS took over the IT system, the existing IT service quality does not drop? These concerns, Communications Group is not without consideration.

"IT outsourcing has, IT systems can not decrease the overall quality of service. For example, a computer failure, the standard response level is half an hour, a day to solve the problem. SBS How? Another example, the company's SAP system, if problems can not be out of order, requested maintenance department must reduce the time to solve the problem. these details, a one on the table, on which SBS can do, what suspension do, the two parties to confirm the agreement and, ultimately, to write into the agreement.

Personnel relations and other issues are also part of communication in advance. What is the existing IT staff expertise, Radiation to actively communicate with each other, "more than half of the original 100 were picked to go SBS to continue to work to stay in IT jobs; a further 20 people have been rotated to the other place, the remaining 20 people still in the Group's IT department. Germany's tradition is not easily laid off. "

SBS has the advantage in communication, as Siemens's internal member of the Siemens process is very familiar with the work, so in prior coordination, the two sides exactly the same words of background. This is why Siemens chose internal outsourcing, rather than external outsourcing an important reason.

In fact, SBS as a specialized IT maintenance department, for all aspects of professional deployment are more refined, to avoid duplication of personnel configuration. Communications Group of the Shanghai plant in the vicinity of the other Siemens plants in the following SBS is responsible for maintaining IT systems, which achieve the maintenance of several plants to share, instead of past fragmentation. The benefits of this scale is the internal cost savings outsourcing can be the root cause.

SBS's revenue, not only to expand the number of departments, but also reflected in economic benefits. As the realization of the internal settlement system, SBS Communications Group and the IT department now there clearing relationship between a real instrument. In external view, this is two separate companies doing business. Party in the Communications Group, IT department costs decreased year by year, according to the agreement, in the subsequent two years, reduce the rate of 15%, much lower than before the outsourcing of millions of dollars.

Radiation to the "win-win" success comes down to the root causes of outsourcing, "If a thing is beneficial to both sides, that both sides will take the initiative to maintain such a healthy relationship. Although the Group's subsidiary companies are Siemens, but this win-win The situation is still indispensable. Now, with regard to IT projects, we will give priority to SBS to do, which we are all good things. "

CIO role change: in the management of

With IT outsourcing within the Radiation to an easy. Now, the group information sector into the planning and management, planning how the IT systems integration and work flow, and thus more in line with actual needs.

Li Fusheng will now focus on the communication with other department managers, the "Sometimes, CIO's role is very close to the CEO's role should well aware of the company's business processes, IT systems to do so out of order to meet user needs. "

Radiation to the example is a water dispenser on the order, "Siemens has a strong internal OA systems, for a piece of equipment, need to take a lot of work processes, and through the IT system to achieve substantial increase in efficiency after. Employees in the online fill out the form, the system will be forwarded to departments for the General, the Treasury and finance can be received in the middle of the process to control by the system-wide. which links the first place, which links in the post, is completely automated. "

To achieve these complicated and specific features of communication with other department managers are inseparable. "CIO's function is not very much at the technical level, but at the management level. If only consider the system technology advanced, so that the system designed behind closed doors, must vary greatly with the actual situation, there is no practical value. paved the way for IT departments to communicate with other departments, management divide, IT departments will be a variety of management, and process requirements into technical language, and then to the SBS to finish, played a role as a bridge technology and applications. This is the CIO to The most important work to do! "






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Using CSS 3 brings us to the next high

CSS 3 is not a new thing, and certainly not just around the border-radius property to achieve the rounded corners. It is patiently sitting there, ready to debut, sipped coffee, waiting for the browser to roll out the red carpet. You see, the browser needs to keep up with the ... ... "

- Would like to record ISD WEBTEAM 09 骞?article Q2 Masterpiece: CSS 3.0 Reference Manual (Chinese Version)

Background

Su Yu's "Chinese manual style sheet" with reference to represent the CSS2.0 many web designers domestic walked nearly 10 years time, this influence is far-reaching, but with the CSS technology continues to evolve, designers and more of the traditional information and can not transcend the existing fence, give yourself to carry a heavy burden. Have you noted that CSS 3 ready for? Do you want to start using them but do not know where to start? Valid CSS 3 highly anticipated new features, our CSS3.0 Reference Manual to emerge the ... ...

What is CSS 3?

CSS is the abbreviation for Cascading Style Sheet. Translated as "Cascading Style Sheets." For (enhanced) control page styles and allows the separation of style information and content of a markup language.

CSS3.0 said the next version of CSS, 3.0 is the version number.

CSS 3 brings us any surprises?

CSS3.0 our Web designers is not just a new technology, more important is that these new concepts of web application design more to us the infinite possibilities, but also greatly improve our development efficiency. We will not have to rely on images or Javascript to complete the corner, more background, user-defined fonts, 3D animation, gradient, shadow boxes, text shadow, transparency and other features to improve the quality of Web design application. CSS 3 .0 appearance, so the code is more concise, the page structure is more reasonable, performance and results taken into account.

Help

The target of the manual reconstruction of teacher or front-end Web development engineer.

W3C working draft of the manual according to the translation, there are some uncertainties, the final interpretation ISD WEBTEAM all.

This manual is organized reference css3.info the CSS Preview CSS 3 properties will be divided into border, background, color, text, user interface, basic box model, content, other modules, senior selector nine categories.

Compatibility List for the time being to provide Internet Explorer, FireFox, Opera, Safari, Chrome official version of browser compatibility.

Private property list, use the Gecko engine browsers Firefox, private property to-moz-start; webkit browser engine with Safari, Chrome, with-webkit-start; Presto engine browsers Opera, to-o- started, and Internet Explorer, to-ms-start, only IE8 support-ms-prefix.

Examples of production for each property in addition to @ font face font involving copyright from Microsoft's example, other team members are making light of its own precipitation, due to the limitations of manual pages, and maybe some examples difficult to understand, we will follow this Some detailed analysis of the sample alone article.

Inheritance, as W3C Working Draft is not on the inheritance of a clearer explanation, this issue is not on the inheritance of a test, they will not have the reference value.

If the downloaded CHM file does not open, you can try to right click on CHM file, and then "Properties" in the "Unlock."

This manual is mainly used for communication, limited to time constraints, and for the amateur deep plowing Yezuo, errors and omissions are unavoidable, we hope lots of feedback in use. We will continue to improve and update the manual. V1 version is for manual, updated from time to time in units of months.

CSS 3.0 Reference Manual (Chinese version) Preview:

Whether you're ready to get to know the first CSS 3, or has Luezhipimao, CSS 3.0 Reference Manual (Chinese version) will help you better learn and understand CSS 3. Why wait? Slam http://webteam.tencent.com/css3/ download it!

Summary

CSS 3 attribute can not only greatly improve our efficiency, so that some of the most time-consuming task effortlessly buttoned CSS, and can use more compact and lighter amount of code tags. While some properties have not been widely supported, but that does not mean that we can not use the advanced browsers provide a better experience.

CSS 3 allows us to optimize the work of a new breakthrough. When you have completed the picture merge, streamlined code optimization, etc., after being battered do not know whether 鍋氬暐, they can try to split the user to search for deeper breakthrough. For example, some high-level browsers for the corner property, in the IE browser to use conditional comments (or hack), then the effect is not able to guarantee the same time, to render pages faster using advanced browsers before then?

If our website in various browsers, a difference does not affect the appearance and usability of your website, it should be considered. If we continue to waste a lot of time and energy to make absolutely every detail of the same (rather than adopting a more flexible and future-oriented program), the user will not have to upgrade their browsers to any motive, we also can not be earlier and more extensive use of them.

I believe that as time goes on and more browser support, CSS 3 will become increasingly popular as web designers will bring endless energy. Web designers, and so what? Let's feel the energy of CSS 3, with CSS 3 brings us to the next height of it!

Special thanks

Project, we also encountered many difficulties, W3C not officially released CSS 3, the working draft updated, there are many uncertain factors, lack of Chinese data, involving multiple versions of multiple browsers browser compatibility testing, the testing process cumbersome and so on, the project team members are gradually overcome, thank you for the pressure in the normal demand when larger passion can maintain a very high participation in the project to CSS 3, in the company plus complete classes, home also busy translation, testing, browser compatibility, etc., sometimes CSS3 items discussed in the chat group to the 1,2 point ... am cute you are because of the project can be carried out so smoothly, they are:










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Market situation change, you have much patience?

"At the Fiji teachers, thank you, your remarks are very pertinent and good enough, and now, our enterprise has passed the most difficult times, most recently, we have developed a series of antibacterial products, but also hope you do more pointers." ... ... From Kunming return trip back to the office, just open the computer, they received Fotsing technology Qin total messages, look at the contents of the above, yes, 36 people reached 20 million in sales, and appears to be patient is helpful, but only that must be good idea.

Understanding of the total two years ago when the Qin, gave me the impression that the look of some of abjection. No wonder, their own business agent of the Korean textile imports functions, operating in the market for some time, a lot of money, can sell products without delay. Employees have not been paid for five months, all panic, needless to say, the scene is sad enough, through the contacts, I found Qinzong Hao cool air, rather goal is reached decision point are not willing to look, so on the one hand comfort him, and both sides maintain the exchange; the other hand, starting from its products, according to the Chinese market characteristics and re-positioning, to be sorted, packaged, integrated, from mining the unique selling point, the market has developed practical solutions. It should be said, at that time, Qin total times were hard, the scenery and even a few years ago compared to some awkward, but "my own limited capacity, so any event must be to seek expert help," the determination is also deeply infected me, and finally agreed that we Chile Colombia Blue Ocean International Marketing consultants throughout the project involved marketing his company. In fact, as we expected, once the "dead end" and eventually reached "a way out."

Afterwards think about it, I admire the patience of Qin general, I think this is one aspect of the ultimate success of it.

In business, almost every company he comes across a temporary market downturn, sales sluggish, this time, we will maintain the patience, but only the direction and route must not be wrong, if its own strength and resources are limited , it would not hesitate to boldly seize every opportunity leveraging, I think, before long, your market will be up soon, it will not be too far Swordsman. So, as repeatedly mentioned patience, how training? Is very simple, as long as you determine the purpose of life, focus on your goal, then all of your thoughts, actions and ideas are moving in that direction. Endurance is part of good health, no matter what happens, you must have insisted the ability to work is completed in the end. Indeed, sometimes you may not need to physically work, as some people rich, as demonstrated endurance. However, whether you show or not show Ye Hao, that work still needs to adhere to, no matter what you spray to the obstacles and difficulties, you have to put it successful in the end.

Shopping changing, many of the original and unexpected things can happen, patience is necessary at this time, young people often lack the super-endurance, but in order to meet the challenges of life, patience is indeed indispensable. French satirist Luobilaisi physician is, early in the 16th century would say: "tough transcendence of man, will be able to do all things." Shakespeare has a similar view, saying: "those who have no patience, in fact, extreme poverty apprentice. "





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Step by step with me to learn X-Spaces personal space template changes

X-Spaces Personal Spaces Div + CSS template is based on the construction technology, and modify the template actually modify the CSS property value. In the modified template, there are many terms, such as: CSS, HTML, DHTML, XHTML, etc., in this Tutorial you learn before we come to the CSS for a simple understanding.


1, CSS basic knowledge of application
Cascading Style Sheets CSS is short, the Chinese translation for "cascading style sheets", some people just translated as "style sheet." CSS for page layout and style as the design, so-called "new page" in, CSS no doubt is a very important part. CSS is based on the existing foundation to make up for deficiencies in pre-existing HTML specifications, but also allow more flexibility in page design.

Limited space here does not introduce all the CSS rules, just from your web writing to the more commonly used, are more likely to use the grammar part and used method to introduce it for you.

1. The basic terms
Component (element): that is, the basic syntax of HTML tags (tag).
Property (attribute): used to describe the properties of label features.
For example:


In, HR for the label, WIDTH for the property, while 80% of the value of the property shall be WIDTH.
Nature of the (property): used to describe the characteristics of components. HTML basic syntax is equivalent to the property.
Style (style): have one group or the nature of the array to describe the device characteristics.
Those who are (selector): apply the style element.


For example: H3 (COLOR: BLUE) in, H3 for the selection of persons, COLOR for the nature, BLUE properties of value for the COLOR.

2. The basic unit
Relative units and absolute units with two units of expression.

Relative units:
銆忋? Em: letter height relative to the scale factor.
銆忋? En: relative to the font size scale factor.
銆忋?%: Relative to the length of the unit (usually the current font size) the percentage of cases.

Absolute units:
銆庛? In: inches.
銆忋? Cm: cm.
銆忋? Mm: mm.
銆忋? Px: pixels (system default units).
銆忋? Pc: pica, movable type printing unit.
銆忋? Pt: image point.
Relativity: 1in = 6pc = 72pt = 2.54cm = 25.4mm

3. The color to use

Colors that a total of five ways.
銆庛? # RRGGBB:
In three 00 to FF hexadecimal value of 0 to 255, respectively, the decimal value of the red, green, and blue values.
銆忋? # RGB:
Brief notation, only three 0 to F hexadecimal values represent the red, green, and blue values. In fact, the browser will automatically be extended for six hexadecimal values, as will become 銆忋? # ABC # AABBCC 銆忋?. However, showing such a representation is not perfect.
銆嶳gb (R, G, B)銆?
To 0 to 255 decimal value of the red, green, and blue values to represent color.
銆嶳gb (R%, G%, B%)銆?
Red, green and blue values relative to each other in proportion to that color, such as 銆巖gb (60%, 100%, 75%)銆?
銆忋? Color_Name:
Directly to the color name that color, a total of 141 kinds of standard color name.


4.URL representation
CSS the URL that a total of five ways, and are a legal declaration, you can choose to use.
URL (http://yourweb/path/file_name)
URL (''http://yourweb/path/file_name'')
URL ("http://yourweb/path/file_name")
URL (''http://yourweb/path/file_name'')
URL ("http://yourweb/path/file_name")

With this basic knowledge and concepts, the next would come to introduce you to CSS and Div What is the relationship in the end.

Second, CSS and Div relationship

Div namely the so-called level, CSS style sheet is short, DIV is like a room of the structure, which is used to define how much space in our room, the general purpose of each room, and CSS, it's fitting, as detailed program. That is, our space is like a building, even with the rooms are the same style that DIV are the same, as long as we can set a different decoration options, then we can keep each room its own personality. The reason why this approach is that it enables the definition of a simple style, which simplifies the source code to facilitate the realization of a reference to the style! CSS DIV used to control the display of the form, location, etc. This has the advantage to be flexible, simple, easy to maintain.

With the above understanding, you should have a CSS for basic knowledge, then the next, we will start modifying the template into it!


Third, modify the template CSS

We X-Space comes with the "yellow Autumn" as a template for example be modified.

Step one: preparation

1. To open two browser windows, the first window to open blog home page, the second window open management platform for personal space back, and then select [templates] -> [select new template]

(Figure 1)
, And then select the "Yellow Autumn" click [submit] button

(Figure 2).

After submission, click on [Browse Template] -> [edit].

(Figure 3)

In the open [my template] page you can see [main page] [Index page] [contents page] [Style Sheet] the four options, point [style sheets] will be able to see the contents of the template's CSS, which we want to modify some.

(Figure 4)


2. Open Notepad, copy the contents of the CSS into. Purpose is very simple to the CSS to be a backup, problems arise if changes in the contents of the Notepad to recover.

3. Prepare a color table for color.

(Figure 5).

4. Collection you want to use as background or other icon image file.

(Figure 6)


Step two: the formal changes

1. Modify DIV tag

(1). Because the official template DIV setting is without the background needed to modify some of the DIV. In [my template] editor, select the [main page]

(Figure 7).

(2). And then find the lower-left corner [show source code], select the check box in front, this time we can see a long list of the DIV code

(Figure 8).

(3). Found "

"This line of code, in this line of code by adding the following two lines of code in front of

(Figure 9):





(4). And then all of the code of the last to join "


"And finally click [submit] button

(Figure 10).



2. Repeat the above steps, modify the "index page" and "content pages" of the DIV tag.

3. Figure 11 Figure 17 --- CSS code according to paragraph by paragraph description (including color green are all the Notes).























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