If the IT department into the maintenance, implementation and planning, and many other complicated operations, it can not be special and fine, there is not only a waste of human resources, but also runs counter to the direction of corporate control costs. This need to outsource IT operations, IT systems can raise the professional level, but also reduce IT operating costs.
CIO functions largely not in the technical level, but in the management plane. If you only consider the system technology advanced, so that the system designed behind closed doors is not necessarily practical.
- Siemens (China) Co., Ltd. Communications Group CIO Li Fusheng
"IT outsourcing to the SBS within the system, we reduce costs, SBS has achieved profitability, this is a win-win situation." Ministry of Information Communications Group Chief Information Officer Fu-Sheng Li told reporters. Fu-Sheng Li is the first IT outsourcing business within the proponent, is a new system within the first beneficiaries of outsourcing.
Large number of Siemens Group as business, was sent to the "aircraft carrier" of the nickname. Aircraft carrier in China alone the medical, communications and power generation and a number of business groups, and under these groups, there are as many as dozens of operating companies. Such a large body, how agile response to Siemens business jet sea reefs?
Agile from a professional business. Promotion of internal division of labor, business by supporting the implementation of internal outsourcing, Siemens China Ltd. the ability to control their costs to an extreme. Since 2004, Siemens China communication within the group began its attempt to project the internal IT outsourcing goal is to make the original pool of all the various business groups of IT systems, to the immediate Siemens Ltd. Siemens Business Services Group ( Siemens Business Service, SBS) unified management. Under the new business division, each business group's IT department from the existing IT system maintenance, operations and planning departments to the planning and management into the main sectors; while SBS was all business groups to provide specialized IT maintain, and implement effective assessment.
Win-win situation, Siemens China Co., Ltd. is able to operate in outsourcing internal IT operations key to success. "My role is more and more involved in the management, while SBS will raise the professional level of IT systems to a higher level; two have done it more professional." Fu-Sheng Li says.
Driving forces: cost-cutting
In October 2003 as a communications group's CIO, Li Fusheng thinking about this question: "Communications Group is a seven or eight thousand people, hundreds of billion of sales a large group of Chinese companies in the Siemens account for a very important status. However, in communications products very quickly diluted profit era, how can the costs to a minimum, this is an important way companies can profit. "
In fact, the Department of Radiation to the host of information, the ranks of hundreds of people billion per year on running costs, is a great Chengben center, its cost-cutting Qian Li is equally great. "The same is to protect the mail server, might have to repeat the communication within the group, if taking into account the Siemens company, that such redundancies even more numerous. This is the place where mining cost."
Cost-cutting is not the CIO's own work, but "business is good or bad, and the interests of each sector are related, and this group now under the management system, IT departments into the maintenance, implementation and planning Many businesses, and can not do special and fine. not only a waste of human resources waves exist, but also to control cost and the direction is contrary. "
To control costs, Siemens is using the internal scale advantages of the various professional services within the outsourcing. This is not only in the IT sector, in factories and so on, are true. "Siemens has his own real estate company responsible for building factories, we use office space, must pay rent to it."
Therefore, the internal IT projects are outsourced to Siemens (China) Co., Ltd. under the Business Services Group (SBS) could legitimately enter into the idea of Radiation to. "SBS is in the department under the Chinese company responsible for maintaining IT systems, relatively small size. If you can the whole of China's IT projects are handed over to it to charge, then the department for its owner, this is definitely a sector to improve status and effectiveness. and no doubt various business groups to maintain operations out of the trivial. "
Radiation to the beginning concepts and ideas have a win-win for lay behind the success of internal outsourcing a hint. "SBS was the person from Beijing to Shanghai, the two sides about 10 times, a consensus that this is a good thing for both sides. And this is for the Communications Group, out of a huge expenditure. Group boss support such a plan. "
Radiation to explain why the internal outsourcing, rather than outsourcing to an outside firm De reasons, "It's inside Cunzaigoutong and workflow Wen Ti. Within the company is familiar with Siemens workflow and do not exist Taiduoxinxi Anquanfangmian the risks, Wu Yi Bi outside Many companies want to be assured. "
"The key is Siemens IT system requirements on the strict requirements to accept Siemens company, is not so easy to find."
After IT outsourcing, according to SBS Communications Group and the agreement, each year the cost of IT departments will be reduced year by year according to a certain percentage of the first year of decline reached 20%. The SBS scores of people from a small sector gradually upgraded to a large contingent of hundreds of people.
Fu-Sheng Li said, "cost-saving effect is obvious, the future of Siemens (China), this model will be extended to other groups."
Key words: communication, win-win
Win-win situation is easier said than done. Are both highly qualified professional team, or even the majority of staff is the original IT departments the Communications Group, SBS will be able to do so successfully, year in and year IT cost? Remove scale caused by scale, "good communication is the successful first step in advance." Fu-Sheng Li said.
In the past, IT departments spending Communications Group as much as a billion dollars a year, according to the agreement, the implementation of IT outsourcing in the first year, thousands of thousands of dollars to achieve savings, This was still a small sector of the SBS, how can we do ? As a user of the communications group, how can we believe that SBS took over the IT system, the existing IT service quality does not drop? These concerns, Communications Group is not without consideration.
"IT outsourcing has, IT systems can not decrease the overall quality of service. For example, a computer failure, the standard response level is half an hour, a day to solve the problem. SBS How? Another example, the company's SAP system, if problems can not be out of order, requested maintenance department must reduce the time to solve the problem. these details, a one on the table, on which SBS can do, what suspension do, the two parties to confirm the agreement and, ultimately, to write into the agreement.
Personnel relations and other issues are also part of communication in advance. What is the existing IT staff expertise, Radiation to actively communicate with each other, "more than half of the original 100 were picked to go SBS to continue to work to stay in IT jobs; a further 20 people have been rotated to the other place, the remaining 20 people still in the Group's IT department. Germany's tradition is not easily laid off. "
SBS has the advantage in communication, as Siemens's internal member of the Siemens process is very familiar with the work, so in prior coordination, the two sides exactly the same words of background. This is why Siemens chose internal outsourcing, rather than external outsourcing an important reason.
In fact, SBS as a specialized IT maintenance department, for all aspects of professional deployment are more refined, to avoid duplication of personnel configuration. Communications Group of the Shanghai plant in the vicinity of the other Siemens plants in the following SBS is responsible for maintaining IT systems, which achieve the maintenance of several plants to share, instead of past fragmentation. The benefits of this scale is the internal cost savings outsourcing can be the root cause.
SBS's revenue, not only to expand the number of departments, but also reflected in economic benefits. As the realization of the internal settlement system, SBS Communications Group and the IT department now there clearing relationship between a real instrument. In external view, this is two separate companies doing business. Party in the Communications Group, IT department costs decreased year by year, according to the agreement, in the subsequent two years, reduce the rate of 15%, much lower than before the outsourcing of millions of dollars.
Radiation to the "win-win" success comes down to the root causes of outsourcing, "If a thing is beneficial to both sides, that both sides will take the initiative to maintain such a healthy relationship. Although the Group's subsidiary companies are Siemens, but this win-win The situation is still indispensable. Now, with regard to IT projects, we will give priority to SBS to do, which we are all good things. "
CIO role change: in the management of
With IT outsourcing within the Radiation to an easy. Now, the group information sector into the planning and management, planning how the IT systems integration and work flow, and thus more in line with actual needs.
Li Fusheng will now focus on the communication with other department managers, the "Sometimes, CIO's role is very close to the CEO's role should well aware of the company's business processes, IT systems to do so out of order to meet user needs. "
Radiation to the example is a water dispenser on the order, "Siemens has a strong internal OA systems, for a piece of equipment, need to take a lot of work processes, and through the IT system to achieve substantial increase in efficiency after. Employees in the online fill out the form, the system will be forwarded to departments for the General, the Treasury and finance can be received in the middle of the process to control by the system-wide. which links the first place, which links in the post, is completely automated. "
To achieve these complicated and specific features of communication with other department managers are inseparable. "CIO's function is not very much at the technical level, but at the management level. If only consider the system technology advanced, so that the system designed behind closed doors, must vary greatly with the actual situation, there is no practical value. paved the way for IT departments to communicate with other departments, management divide, IT departments will be a variety of management, and process requirements into technical language, and then to the SBS to finish, played a role as a bridge technology and applications. This is the CIO to The most important work to do! "
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