Business process management system provides the benefits are very large, however, to understand how business processes inherent complexity and dynamic nature of change is a very difficult challenge. In order to adapt to different environments, work processes are often evolving. When IT and business managers with the BPM technology into the ever-changing business processes, it is often difficult. Process users often seem to feel very strict workflow for binding, while IT managers are faced with process users would expect them to support the endless process exception handling.
BPM projects start, the firm usually started from a detailed flow chart, flow chart to depict the real work flow or business rules lead to different paths. Although the initial benefits of these flow chart for staff to understand the internal activities, but will increasingly complex with the task of constantly losing value. Moreover, the initial deployment process before the new rules and issues often arise suddenly. Therefore, we can see that because of the ever-changing, in fact we are always able to fulfill the flow chart.
To avoid these problems, many companies are adopting a new excavation method with adaptive processes. This approach allows the deployment of process automation and the definition does not require a complete flow chart. Adaptive development approach to explore the pre-compression of the process the workload. Business Process Management team is still planning process, including the actual content of the business and IT representatives. Business process expert team also work closely with: business process management personnel, business processes and rules of the environment and the impact of such detailed knowledge, while process experts in case of need, the definition of processes in real time to, work rules and to determine receiver. The team responsible for ensuring that process changes can be quickly adjusted to support the unique business needs.
This development method include the following elements of the concept of understanding:
Role of the work can be dynamically assigned to user defined functions.
Rule details the daily work process or the implementation of the logic expression of specific work.
Consecutive steps in the process of discrete tasks.
Form the user to complete work activities in a process of user interface.
Integration with existing application software processes the connection interface system (the trend is through the development of Web services, software or other similar activities to complete process integration.)
Process data model used in the core data.
From the business point of view, from the most flexible in accordance with the above-mentioned elements (roles) to the most can not change (data model) in the order, therefore, they reflect the IT and business logic between the distribution of responsibilities. IT systems infrastructure, and the development, implementation, coordination of technical aspects of management processes, such as data, forms and integration. Business Manager expert guidance through the process to manage the business part of the dynamic processes, such as work flow, rules, abnormal situations and user roles. Other elements (rules, procedures and forms) of responsibility for specific details on the process, the use of BPM products, the nature of the specific user environment technology and team may be very different.
Typical BPM development is usually required before the implementation of any automation to define in detail all the rules and resolutions. Adaptive methods need only a few find the time and energy on the dynamic details of the above processes, such as exception handling. Used to explore adaptive technology, IT systems can usually get to about 60% to 70% of the work of automated processing, but also for business managers to modify the process in the BPM technology. This business unit will be a greater mobility, but also allow IT departments have the energy to focus on higher level activities, rather than continuing the construction of model for the process.
Enterprises simply the flow of work and responsibility to adjust dynamically, without changing the definition of core processes. This is a key performance indicator BPM. Each of the BPM program elements should be independent of management, changing one will not lead to other changes. Each part may be used differently, in a different order, but they themselves will not change. This approach reduces the re-allocation of responsibilities for the management of change the level of risk.
BPM system exception occurs, can automatically adjust or advance notice process experts from the IT department without the need for additional development resources. Even if the BPM system does not have access to what will happen next or who will step operation, the work of information, but as the process is running, the system will detect changes in their own. In these cases, information is sent to the process experts go, he would use his and events on the business context of Zhi Shi Lai establish a rule Congerkeyi Xiangxishuoming what will happen next and will be given and why.
He once worked out the rules, will apply to the current situation. Since the rules have been identified can be used to determine in the future or routine assignments. As more exceptions defined by the process of identification of experts, the system will absorb these possible rules and routes so that virtually all activities can be carried out smoothly, no longer need to process the participation of experts. In this way, the complex process of treatment will not impede the development and implementation of BPM systems.
Note, some close to the BPM tag does not necessarily have to advertise the system functions we talked about earlier. Developer development tools may be in part or whole of the system transformation. Such cases, enterprises will find themselves actually run down the traditional development model BPM system.
By using this non-traditional development methods, a large mobile phone company benefited from BPM. They formed a team of 10 process, from 2-3 developers focused on traditional systems integration, but the main team members are business analysts, their rules, roles, work flow and reporting procedures, but is not responsible for the preparation of . Just more than two years, they released more than 40 applications support key business processes to solve all problems: from the management of contract performance to promote the Sarbanes - Oxley Act (Sarbanes-Oxley) compliance activities. Now they have a backlog of work is not on the application process for any minor modifications - these things will be their business analysts to quickly deal with - but the company's other departments want to share this experience, the need for new processes. In fact, almost everyone in the company are now in the use of BPM, while the evaluation system is also very positive. And talk to them, will be very clear that they recognize the use of traditional tools and methods of application simply can not get the achievements now.
Not entangled in the details of each work process, many companies use this new method to improve operational efficiency. The adaptive model enables enterprises to explore today benefit from BPM, processes need to be adjusted according to activity. Through the compression process to explore the time, to allow the process without programming changes, enterprises can get the most from BPM technology benefits.
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